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Introduction
In today’s digital landscape, businesses are increasingly turning to cloud computing to drive innovation, improve flexibility, and reduce costs. Amazon Web Services (AWS) is a leading player in the cloud computing market, offering a wide range of services and solutions to meet the unique needs of organizations. However, managing AWS workloads can be complex and time-consuming, requiring specialized skills and resources. That’s where AWS Managed Services comes in.
Overview of AWS Managed Services
AWS Managed Services (AMS) is a comprehensive suite of services designed to simplify and streamline the management of AWS workloads. With AMS, organizations can offload the day-to-day operational tasks associated with managing the AWS infrastructure to a team of experts, allowing them to focus on their core business objectives.
AMS offers a range of features and capabilities that cover a wide spectrum of operational requirements. From service desk support and incident management to operational monitoring and cost optimization, AMS provides a holistic approach to managing AWS workloads.
AWS Managed Services Accelerate Plan
The AWS Managed Services Accelerate Plan is a strategic offering within AMS that enhances an organization’s ability to operate AWS workloads. This plan provides additional capabilities and support to augment the organization’s existing team and infrastructure.
By leveraging the AMS Accelerate Plan, organizations can benefit from unlimited incidents and service request interactions, ensuring that their issues are addressed promptly and efficiently. With 24/7 access to a team of cloud experts, organizations can rest assured that they have the support they need, whenever they need it.
Service Desk
The service desk component of AMS offers unlimited incidents and service request interactions. This means that organizations can reach out to the AMS team for assistance with any issues or requests they may have, without limitations. Whether it’s troubleshooting a technical problem or seeking guidance on how to best utilize AMS, the service desk is available to provide the necessary support.
Furthermore, the AMS service desk guarantees a response time of 15 minutes for incidents and aims to restore services within 4 hours, as per the Service Level Agreements (SLAs). This ensures that organizations can minimize downtime and maintain optimal performance.
Incident Management
AMS takes a proactive approach to incident management, ensuring that potential issues are identified and addressed before they escalate. Through continuous monitoring, AMS can detect security and availability issues and respond accordingly. The AMS team of cloud experts is equipped with the skills and knowledge to investigate, remediate, and resolve incidents, providing organizations with peace of mind.
Service Request Management
In addition to incident management, AMS also handles service requests for information and guidance. Organizations can submit service requests to the AMS team, seeking assistance with operational issues or seeking guidance on how to integrate their workloads with AMS. The AMS experts are available to provide the necessary support and guidance, helping organizations maximize the value of their AWS investment.
Operational Monitoring
Operational monitoring is a crucial aspect of managing AWS workloads effectively. AMS provides 24/7 monitoring of AWS resources, ensuring that potential issues are detected in real-time. Once an issue is identified, AMS combines automated remediations, cloud experts, and established processes to restore the resources to a healthy state.
This proactive approach to operational monitoring enables organizations to prevent potential performance and availability issues, minimizing downtime and maximizing productivity.
Backup Management
Data protection is of utmost importance for organizations, and AMS recognizes this. With AMS, organizations can benefit from regular backups of critical information. AMS follows a proven methodology for timely recovery, ensuring that organizations can restore their data quickly and efficiently in the event of a failure or data loss.
By entrusting backup management to AMS, organizations can free up valuable time and resources, knowing that their critical data is protected and recoverable.
Cost Optimization
AWS offers a vast array of services and pricing options, and optimizing costs can be a challenge for organizations. AMS aims to alleviate this burden by providing monthly recommendations to optimize AWS usage and cost. The AMS team of cloud experts can implement infrastructure changes based on these recommendations, ensuring that organizations get the most out of their AWS investment.
By leveraging the cost optimization capabilities of AMS, organizations can achieve better cost efficiency and allocate their resources effectively.
Security Management
Security is a top priority for any organization operating in the cloud. AMS offers robust security management, leveraging AWS security tools to protect resources. AMS utilizes industry-leading frameworks such as the National Institute of Standards and Technology (NIST) and the Center for Internet Security (CIS) security frameworks to ensure conformance and compliance.
With AMS, organizations can rest assured that their AWS infrastructure is secure and protected against potential threats.
In conclusion, AWS Managed Services Accelerate Plan offers organizations the opportunity to enhance their operational capabilities and streamline the management of AWS workloads. With unlimited incidents and service request interactions, proactive incident management, operational monitoring, backup management, cost optimization, and robust security management, AMS provides a comprehensive suite of services to meet the diverse needs of organizations. By leveraging AMS, organizations can focus on their core business objectives while entrusting the management of their AWS infrastructure to a team of experts.